Forum Discussion

jae39's avatar
jae39
Newbie
9 months ago

Ruko TV freezes watching youtube

when watching youtube on my Ruko tv it freezes and you have no control of any tv function's then finally it reboots the tv back to home....this happens with no other channel. Any Idea?

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Welcome to the Roku Community, jae39!

    Thanks for informing us about this. We'd like to suggest some steps to help you get back on streaming. 

    Kindly follow the steps precisely below to help you troubleshoot the YouTube app:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    You may also visit this support article dedicated to this: How to resolve a channel playback issue

    Please keep us posted on how it goes!

    Best regards,
    Carly