Forum Discussion

Tmurphy5's avatar
Tmurphy5
Reel Rookie
2 years ago

Ruko Options does not provide remove channel feature

I don't want to cancel subscription. I want to remove and reinstall app

2 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    Tmurphy5 

    Unfortunately, you need to cancel the subscription first in order to be able to remove and reinstall a subscription channel.  Free channels/apps have no such requirement and can be simply removed.

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    The above requirement was made to prevent users from simply removing a subscription channel thinking they unbsubscribed, only to be hit with a monthly charge when the subscription channel renewed automatically.

    For most channels, unsubscribing/cancelling will allow you to watch until your next regular billing cycle.  Then just renew the channel.

    Also remember to restart your Roku device between the Remove and Reinstall to clear any corrupt channel or OS cache..  (Remove, Restart, Reinstall is correct procedure).