Forum Discussion

JB11DxD's avatar
JB11DxD
Newbie
3 years ago

RokuChannel: American Ninja 4 wrong movie

When attempting to view the movie American Ninja 4 on the Roku Channel, it plays American Ninja 2.  

3 Replies

Replies have been turned off for this discussion
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi JB11DxD,

    Welcome to the Roku Community!

    Thanks for bringing this to our attention, and we'd be happy to take a closer look into it.

    To better understand, could you please provide us with the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Can you provide a screenshot of the issue you're experiencing?

    Once information is available, we'll be able to relay this to the appropriate Roku team for further investigation.

    We'll be looking forward to it. Thanks!

    Regards,

    Rey

    • JB11DxD's avatar
      JB11DxD
      Newbie
      3 years ago

      I've tried to watch it on multiple devices, but I'll try and provide you the most recent one I've attempted with.

      Model: TCL Roku TV (55S455)

      SN: X012002WP0SS

      DevID: S0JTH2CWP0SS

      SW: 12.0.0 - BUILD 4190-CG

      Tracker ID: SS-307-832

       

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        3 years ago

        Hi JB11DxD,

        We appreciate you continuing to give us information. Rest assured that we have passed along your concern to our appropriate Roku team for further investigation. Once more information is available, we will make sure to update the Community.

        Let us know if there's anything else you'd like assistance with aside from this, and we'd be happy to help.

        Best regards,
        Janadee