Forum Discussion

jkm1989's avatar
jkm1989
Newbie
2 years ago

ROKU XFINITY STREAM APP DOESN'T WORK - ERROR TVAPP-00101

CAN SOMEONE PLEASE HELP??? 

I've used the app on my Roku for 2 years and all of a sudden I get this error message and can't get on the app:

This device can only access Xfinity Stream on your in-home Xfinity WiFi."   Error TVAPP-00101.

My Xfinity internet is connected, it works great. I have deleted and reinstalled the app, I've signed out, I've reset my internet connection on the Roku, I've reset the entire Roku, I've had Xfinity send an "update/refresh" to the app.. nothing. Xfinity told me that I have to call Roku and they need to fix it...Roku said they don't have the access to the local apps and that it's Xfinity's problem to fix on the app. I have wasted almost 9 hours of my time talking to Xfinity and Roku... can someone please help me?? 

At first I was having this problem on iPad app too, but that seems to work now. Only the Roku (which is where I watch TV) is not working. I am wondering if the Roku is having this error since it doesn't have location services like the iPad? 

Tech Info:
- ROKU Ultra 4670X
- Xfinity internet through an Arris Surfboard Modem

1 Reply

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  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    Roku’s response sounds correct to me.  Ie: it’s Xfinity’s app, using whatever method they use, to complain that you’re not on Xfinity’s network.  I don’t see how anyone but Xfinity can control that.

    Searching around, I see Xfinity users getting this message on various devices. (Not just Rokus, but Smart TVs, phones, etc.)  I assume you’ve done an: uninstall the app, reboot the roku (don’t skip this), reinstall the app cycle? 

    Most of the threads I found just end with no explanation of whether or how it was fixed. A few threads have some interesting clues, like some people with multiple homes, or people logging into the wrong network (ie: Xfinity’s hotspots) apparently even connecting to a Wi-Fi extender might cause issues.

    In one thread, the first post says that Xfinity told him it is not their problem, and the next post said Xfinity told him it was a known outage!

    I would suggest starting a thread on Xfinity’s forum.