ROKU XFINITY STREAM APP DOESN'T WORK - ERROR TVAPP-00101
CAN SOMEONE PLEASE HELP???
I've used the app on my Roku for 2 years and all of a sudden I get this error message and can't get on the app:
This device can only access Xfinity Stream on your in-home Xfinity WiFi." Error TVAPP-00101.
My Xfinity internet is connected, it works great. I have deleted and reinstalled the app, I've signed out, I've reset my internet connection on the Roku, I've reset the entire Roku, I've had Xfinity send an "update/refresh" to the app.. nothing. Xfinity told me that I have to call Roku and they need to fix it...Roku said they don't have the access to the local apps and that it's Xfinity's problem to fix on the app. I have wasted almost 9 hours of my time talking to Xfinity and Roku... can someone please help me??
At first I was having this problem on iPad app too, but that seems to work now. Only the Roku (which is where I watch TV) is not working. I am wondering if the Roku is having this error since it doesn't have location services like the iPad?
Tech Info:
- ROKU Ultra 4670X
- Xfinity internet through an Arris Surfboard Modem