Forum Discussion

olemiss74's avatar
olemiss74
Streaming Star
3 years ago
Solved

Roku won't accept Sling password

I'm trying to add Sling to my new Roku device but Roku won't accept my Sling password.  I've reset the Sling password numerous times and re-entered it on the Roku screen but always get the error message telling me my userid and/or password don't match.  So, I am not able to use my Sling account on Roku.  Has anyone else solved this mystery?

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi olemiss74

    Please note that Roku doesn't manage channel logins or authentication. It is handled directly by the channel publisher. If the issue persists after troubleshooting, we suggest you reach out to the provider directly, they can resolve the error you are having with the channel.

    We hope you understand!


    Warm regards,
    Lianna

  • BipolarGirl48's avatar
    BipolarGirl48
    2 years ago

    Had same issue you have to change sling password not sure why but I changed mine and worked perfectly. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Community users!

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with the Sling channel. We're happy to help.
    Could you give the basic troubleshooting sequence below a try?

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact their support, as this issue may be specific to them and may require an update. They are also the best ones to help with your login credential issues with their channel.

    We hope this gets sorted out soon. Let us know if you have further inquiries.

    All the best,
    Janadee

34 Replies

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi olemiss74, 

    Welcome to Roku Community.

    We understand that you are experiencing difficulties logging in to the Sling TV channel. We will assist you in resolving this issue. As a troubleshooting step, you could try removing the channel, restarting your device, reinstalling the channel, and attempting to sign in again to see if this resolves the issue.

    If the issue persists after trying the steps, the username and password associated with your subscription are managed directly with your channel provider. Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Sling TV support to report the issue and for further help. They can resolve the error you are having with channel authentication. 

    We aim to resolve this matter for you. Please don't hesitate to contact us if you have any other issues or inquiries. We are always here to assist you.


    Regards,
    Nimfa

    • olemiss74's avatar
      olemiss74
      Streaming Star
      3 years ago

      I've never been able to add Sling to my Roku device to begin with so how could I delete it when it hasn't been added?

    • olemiss74's avatar
      olemiss74
      Streaming Star
      3 years ago

      Sling has no customer service support so there is no one there to address this problem. 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    olemiss74 

    Thanks for your response. 

    We apologize for the misunderstanding. To clarify, have you already activated your Roku device? Could you send us a photo/screenshot of the screen where you receive the error message? Are you able to add a different channel on your Roku device?

    With more details, we will be able to identify the issue occurring. 


    Regards,
    Nimfa

    • olemiss74's avatar
      olemiss74
      Streaming Star
      3 years ago

      When trying to add Sling to my Roku device, the instructions tell me to use my Roku userid and password to sign into Sling in order to add it. However, I get an error message that my userid/password don't match. I'm instructed to go to Sling.com to reset my password. If I'm to use my Roku password, how can Sling reset it? These instructions make no sense. Do I use Roku or Sling userid/password to add the Sling channel to my Roku device?

    • olemiss74's avatar
      olemiss74
      Streaming Star
      3 years ago

      Yes, I've activated my Roku device.  I have no other channel to add except for Sling as I don't subscribe to any other one.  How do I add a photo to this response?  I see no option to do so.  

  • BipolarGirl48's avatar
    BipolarGirl48
    Binge Watcher
    2 years ago

    Had same issue you have to change sling password not sure why but I changed mine and worked perfectly.