Forum Discussion

quadgnim's avatar
quadgnim
Reel Rookie
2 years ago
Solved

Roku volume is suddently very low on every app

I have 2 new roku ultra devices purchased direct from roku 12/2023.  They are connected via HDMI high quality 8k rated cables on two different TV's.  Neither TV uses a soundbar or external devices. ...
app playback
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Prill,

    Thanks for the first post to the Roku Community!

    We apologize for any inconvenience caused by the audio issues on your Roku device. Also, we appreciate the steps you took to resolve the issue.

    In the meantime, we suggest resetting your audio settings by navigating to your Home screen. Scroll up and down to select Settings > System > Advance system settings > Reset TV audio/picture settings. This picture and audio settings are to their original default values.

    This procedure will reset all TV picture and audio settings to their original default values. Please note that this will not affect your Roku account and installed channels.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

Prill's avatar
Prill
Reel Rookie
2 years ago

I am having the exact same issue and have for a few years now. Cable TV I can listen at 20 or so. But with any of the apps downloaded to the TV even at 100 it's at times hard to hear. Has there been any kind of fix that works sent out yet. I have attempted all of the above resets and rebooting with no fix

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Prill,

Thanks for the first post to the Roku Community!

We apologize for any inconvenience caused by the audio issues on your Roku device. Also, we appreciate the steps you took to resolve the issue.

In the meantime, we suggest resetting your audio settings by navigating to your Home screen. Scroll up and down to select Settings > System > Advance system settings > Reset TV audio/picture settings. This picture and audio settings are to their original default values.

This procedure will reset all TV picture and audio settings to their original default values. Please note that this will not affect your Roku account and installed channels.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

  • Prill's avatar
    Prill
    Reel Rookie
    2 years ago

    The above resets didn't help at all. When watching cable TV I usually have the volume at 20-22. When attempting to watch several apps ESPN+, Netflix, Amazon prime video and others I have the volume up to 100 and it's still hard to hear