Forum Discussion

Comfoosed's avatar
Comfoosed
Newbie
3 years ago
Solved

ROKU Users In the Philippines

New Roku user here. Amazon Prime in the Philippines. It has been available for some time now on Smart TVs and android streaming boxes, how about Roku? Can't you and Amazon resolve this?Search, voice,...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Comfoosed,

    Thanks for your first post in the Roku Community!

    We can certainly understand your concern that you want to stream Amazon Prime Videos on your Roku device as well as to enjoy other Roku features.

    Please be advised that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact Amazon Prime Videos to inquire further about whether they offer their channel/service on the Roku platform in the Philippines.

    In addition: 

    • Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States, and in Spanish in Mexico and the United States
    • The Roku mobile app is available in Argentina, Brazil, Canada, Chile, Columbia, Costa Rica, El Salvador, France, Guatemala, Honduras, Ireland, Mexico, Nicaragua, Panama, Peru, the United Kingdom, and the United States.

    We hope to expand real soon, we are sorry for the inconvenience.


    Best regards,
    Mary

  • atc98092's avatar
    atc98092
    2 years ago

    Just because Prime is available in the Philippines does not mean it's available on Roku devices. And Amazon is the one that controls where their apps are available, not Roku. If Amazon doesn't permit their apps to be used on Roku devices in a particular country, Roku cannot change those settings. Contact Amazon again and tell them you want their content on Roku devices. They are the only ones that can make the change. And don't let the person you talk to tell you it's available when it's not. They work off a script, and the script can be wrong. 

atc98092's avatar
atc98092
Community Streaming Expert
3 years ago

Comfoosed Roku has nothing to do with it. The channel provider has sole control over the locations their channel is available. Roku cannot override those settings. Since the Philippines is not an officially supported country for Roku, it's unlikely that Amazon (or any other provider) will grant access there.

To see the list of supported countries, simply go to the main Roku web site, scroll to the bottom, and you'll see a country name with a "change" link next to it. Click that link and a box appears that lists the countries that are supported by Roku. If your country is not listed there, you have no assurance that any channel on a Roku device will work.

zandrea's avatar
zandrea
Reel Rookie
3 years ago

Roku devices are widely used by consumers around the world, including in the Philippines. Roku is a popular streaming media player that allows users to access a variety of streaming services and channels on their television.

To use a Roku device time in 🇵🇭the Philippines, you would need to ensure that you have a stable internet connection. Roku requires an internet connection to stream content from various channels and services.

Here are the general steps to set up and use a Roku device in the Philippines: 

Power on your Roku device and follow the on-screen instructions to complete the initial setup process. This typically involves connecting to your Wi-Fi network and creating or signing in to a Roku account.

Once the setup is complete, you can access the Roku home screen, which displays various streaming channels and services available.

To add channels, navigate to the Roku Channel Store on the device and browse the available options. You can find popular streaming services like Netflix, YouTube, Amazon Prime Video, and more.