Forum Discussion

Krissers's avatar
Krissers
Newbie
5 months ago

Roku Ultra worked before but now wont play ANY content

I installed a Roku Ultra on my wireless network. TV is working fine but no channels play on my laptop, also wireless. This was working until 2 days ago. And yes, I am signed into my account. When trying to play anything it states Try Again or Return To Home.

app playback

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Great to see you here in the Roku Community, Krissers!

    We appreciate your patience as we work through this, and we're here to help get everything back on track so you can enjoy streaming again!

    Could you share a bit more info with us?

    • What troubleshooting steps have you already tried?
    • Were there any updates before this started happening? If so, can you share the software version of your Roku Ultra? (You can find this in Settings > System > About).
    • A photo or video of the issue would be super helpful.

    In the meantime, we’ll try to figure out the problem and test your Roku Ultra with a mobile hotspot.

    Also, feel free to check out this support article for more troubleshooting tips.

    Best,
    The Roku Community Team