Forum Discussion

JK_1's avatar
JK_1
Reel Rookie
3 years ago

Roku Ultra Won't Turn On…..

I have a Roku Ultra 4670X purchased in September 2020, so less than 3 years old.  It has stopped responding to the remote and won't turn on.  I've replaced the remote batteries, done a system reset a...
app playback
renojim's avatar
renojim
Community Streaming Expert
3 years ago

JK_1, Roku devices don't turn off.  The power button on the remote is strictly for the TV.  Your Ultra may go into a "power saving" mode and can be awakened by pressing any non-TV control button (like Home).  With the TV's input set to the Ultra's input, what happens when you disconnect and reconnect the power to the Ultra?  Do you get anything displayed on the TV?

JK_1's avatar
JK_1
Reel Rookie
3 years ago

Thanks renojim.  You are describing a system reset, which I have done multiple times.  Prior to this most recent problem, a system reset would usually work.  It did not this time, nothing displayed on the TV.  I've also done the factory reset, which did not work either.