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Am2195's avatar
Am2195
Channel Surfer
2 years ago
Solved

Roku ultra volume goes high or low randomly

In mid show the volume randomly go high or low.  When it goes high the audio output gets very distorted at all volume levels.  The only way to fix this is to exit the app and go back in.  I've seen several posts on this exact issue but none of them address an actual fix.  What is the fix for this issue besides exiting an app and restart?

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Am2195

    Thanks for keeping us posted with the information that we've requested.

    We'll pass this information and your concern to the appropriate Roku team for further investigation. 

    In addition, we'd like you to perform a system restart to see if any improvements occur after this. To perform this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart.

    Please keep us posted on how this works.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Am2195

    A warm welcome here in the Roku Community.

    We appreciate you for sharing this information with us, and we'd be more than glad to assist, but we'll need to collect further information. What specific channel does this issue occur? Also, what steps have you taken in an attempt to resolve the issue? Further, what Roku device are you having issues with including the Roku device model, serial number, device ID, and software OS/version? (These can all be found in Settings > System > About).

    We look forward to hearing back from you.

    All the best,
    Kash

    • Am2195's avatar
      Am2195
      Channel Surfer
      2 years ago

      We only use four apps. Hulu, Netflix, ESPN and sling.  This problem happens on all of the above apps.  The Roku info you requested is as follows:

      4660x - Roku ultra

      YJ007K078436

      12.5.0 build 4178-46

      CK37D7078436

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Am2195

        Thanks for keeping us posted.

        We appreciate you for providing the requested information, and assuredly we acknowledge the concern you've encountered. One more detail we'd like to collect is Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        We hope to hear your response.

        All the best,
        Kash