Forum Discussion

gabe3000's avatar
gabe3000
Reel Rookie
2 years ago

Roku Ultra video stutter, frequent wifi reconnect

My Ultra device seems to have issues that I can only describe as video stuttering, regardless of which streaming service I use.  The video skips twice, every 2 or so minutes, with about 1 second in-b...
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RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi gabe3000,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku Ultra. We're happy to assist you further. Can you please provide the following information below?

  • How far is your Roku device from your network router?
  • Did we recently make any changes to your network or network provider?
  • Do you have cellular data, so we can try connecting your device to your hotspot?

Please keep us posted on what you find out.

Kind regards,                                                                                                                                        John