Forum Discussion

MoebiusFan's avatar
MoebiusFan
Channel Surfer
2 years ago

Roku Ultra: Static sounds and blanking screen across all apps

I'm very frustrated with thus issue and hoping someone can offer a solution or perhaps suggested troubleshooting. I have an older TV, a Sharp Aquos LC-52SB55U from about 2010.  Im using a 500Gb fibe...
app playback
MoebiusFan's avatar
MoebiusFan
Channel Surfer
2 years ago

Thank for responding with your offer to help.  Here is the information you requested:

Model:  4802X Roku Ultra

Serial No:  X01000YEV52G

Soft. Ver:  12.5.5 build 4174-C2

Device ID:  S0DA23CEV52G

Tracker ID:  2G-106-441

The image I have of the message is in a video.  I don't see a way to attach or upload it.  Let me know how to get it to you.

Also, since posting, I finally received another error message during the screen crackling/popping right before my TV shut down.  It said an HDMI error was detected and to try a different cable.

Thanks 

MoebiusFan

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

MoebiusFan,

Thanks for the quick update and for these details!

We'll take care of this information and forward it over to the appropriate Roku team for further investigation.

I also sent a PM to assist you with the file.

Thanks,
Rey

  • MoebiusFan's avatar
    MoebiusFan
    Channel Surfer
    2 years ago

    Update on snapping/crackling issue.

    I bought a certified HDMI 2.1 48 gb cable last week and replaced it for the Roku Ultra cable.  So far the snapping/crackling/flashing issue has not reappeared!  Let's hope the new cable resolves it.

    I'm still seeing the blanking screen issue quite frequently.