Roku Ultra Sound and Video Blacks out 2-3 seconds every hour or so with all apps
4 Day old Roku Ultra Box Sound and Video Blacks out 2-3 seconds every hour or so with all apps Unless solved I am going to have to send this back for a refund
Forum Discussion
More info:
This is a little complicated
I have a LG ROKU TV.
I have a ROGU ULTRA BOX
I have APPLE TV BOX
Just added ROKU SPEAKERS and ROKU Ultra Box (new)
With the Roku Speakers AND the Roku Ultra - approx once per hour, the sounds goes out - a second later the video goes blank - two seconds later the sound and the video come back on.
With the Roku Speakers AND the Apple TV Box - approx once per hour, the sounds goes out - a second later the video goes blank - two seconds later the sound and the video come back on.
With the Roku Internal to the LG TV and the TV Speakers -things work ok.
I have not yet tried the ROKU Internal to the LG TV with the Roku Speakers yet.
I am suspecting something is wrong with the Roku Speakers and not the Roku Ultra.
The TV is a LG 55LF5700-UA Oct 2015
Next I will try the Roku Speakers with the Roku Internal TV system and see what happens.
I did power cycle the TV, speakers, Apple TV Box and Roku Ultra
It is not an internet signal quality issue. I have checked that.
Hello theMezz
Thanks for the post.
For us to isolate this issue, it would be very helpful if you could answer the following questions.
- Have you tried to connect directly your Roku speakers with your Roku TV? Do issues still persist after doing so?
- Does the issue occur if the setup is Roku Ultra and the Apple TV WITHOUT the Roku Speakers?
Please keep us posted with the detail.
Regards,
Karla
RokuKarla wrote:Hello theMezz
Thanks for the post.
For us to isolate this issue, it would be very helpful if you could answer the following questions.
- Have you tried to connect directly your Roku speakers with your Roku TV? Do issues still persist after doing so?- Does the issue occur if the setup is Roku Ultra and the Apple TV WITHOUT the Roku Speakers
Roku Speakers with TV Internal Roku - work ok
Roku Ultra with Apple TV WITHOUT Roku Speakers - work okAt this point I suspect the TV or the Speakers.
Thanks for the input theMezz
It seems that the issue is likely with your TV, please note that LG TV is a much older device that may be on its way out. May we know what OS their Roku TV is currently running (these can all be found in Settings > System > About)
Regards,
KarlaI ended up buying a new TCL ROKU TV,
Thanks for your time
