Forum Discussion

Infotrack's avatar
Infotrack
Binge Watcher
5 years ago
Solved

ROKU Ultra Not Booting

I posted this in "Community" but then saw this category so thought this might be a more appropriate place, so posting here too.. My ROKU Ultra Model 4670R has a continual boot-up problem.  If there ...
app playback
  • andyross's avatar
    andyross
    5 years ago

    As I replied in the other post, try removing any SD card if you have one. Also, it's possible the power supply is bad and not giving the proper voltage. No easy way to check it without a voltmeter. Not sure if it's a special supply, or just a USB-style supply. If it's USB, you can try using a regular phone charger.

andyross's avatar
andyross
Roku Guru
5 years ago

As I replied in the other post, try removing any SD card if you have one. Also, it's possible the power supply is bad and not giving the proper voltage. No easy way to check it without a voltmeter. Not sure if it's a special supply, or just a USB-style supply. If it's USB, you can try using a regular phone charger.

  • Infotrack's avatar
    Infotrack
    Binge Watcher
    5 years ago

    Thanks Andy.  I will try this.  I'll remove the micro SD card.  It is plugged into the wall for power.  I'll get back once I have had a chance tonight.  Again thanks for the response.  Hopefully it will work.

    • Infotrack's avatar
      Infotrack
      Binge Watcher
      5 years ago

      WOW!!  I removed the power plug then removed the micro SD card from under the HDMI cable.  I left the power disconnected for about 30 seconds, then plugged everything back in except the micro SD card.

      The Roku powered up and booted up right away with no problem.  Thank you so much Andy.  I was almost at the point where I was giving up on Roku.  Now WHY couldn't have Roku support have thought of this solution way back when I first asked them for help?

      Any way, Andy, you need to get a new job someplace where they value geniuses'  with substantial pay increases.

      • jokimo's avatar
        jokimo
        Channel Surfer
        4 years ago

        I have this EXACT same issue with my Ultra (4660R?) ....low use ...only 200 or less hours in the 3 years I've owned it.... It seemed to get worse with the update to V.10.5 a few months ago.... until it got to the point a couple weeks ago, the endless loop of the Roku animation for 30 seconds, black for a few minutes, animation again, then black...and so on...the continuous loop for hours without ever getting to the channel list home screen.  This is too much of a coincidence not to be an DEFINITE BUG in the ULTRA firmware or hardware that ROKU should take responsibility for and fix with a replacement unit without this bug fixed !!!  I called and emailed Roku Customer Support and they were WORTHLESS !!!!!   After having bought 7 different Rokus in the past 10 years I think I deserve better treatment.  They diagnosed it as a possible power supply defect.... but again REFUSED to do anything to fix it including sending me a power supply which can't cost them more than $5 in the quantity they must buy or manufacture.  Their answer was to THROW IT AWAY and buy a new one. Ridiculous !!! This Silicon Valley "NO FIX/THROW IT AWAY" mentality MUST END. I will try the remedy of removing the SD card and prey for the best.... but again, this is the EXACT SAME PROBLEM, so it must be a Roku defect that their Customer service dept. should know about and take responsibility for.  I am a VERY UNHAPPY CUSTOMER who will never again buy a Roku unless they fix it.  As much as I dislike Bezos, I'll be an Amazon customer for streaming devices from here on out.