Forum Discussion

Klmartin29's avatar
Klmartin29
Reel Rookie
5 years ago
Solved

Roku ultra making loud noise when turned on have to unplug to stop it.

Every time turn it on there is a high pitch noise from the device. Have to unplug to stop. Purchased for Christmas. Have changed tv ports.
app playback
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Klmartin29

    Thanks for the post.

    Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Hi Nonayur

Thanks for bringing this to our attention.

Please reply here with the serial number/device ID of the affected Roku Ultra. It can be located in Settings > System > About. 

Once we have this information we will be able to pass it along to our Support team who can assist you further.

All the best,
Kariza

Jsonera's avatar
Jsonera
Reel Rookie
4 years ago

I’m having the same problem. The serial number is YY00FU680194. I have 7 ROKU’s and none of them have had any issues with the exception of this one. Please help. 

Thank you.

  • Faceface's avatar
    Faceface
    Newbie
    4 years ago

    Same issue.  We recieved ours as a Christmas gift.  This was our first roku.  Looks like we are going to go back to using our playstation. =/