Forum Discussion

Klmartin29's avatar
Klmartin29
Reel Rookie
5 years ago
Solved

Roku ultra making loud noise when turned on have to unplug to stop it.

Every time turn it on there is a high pitch noise from the device. Have to unplug to stop. Purchased for Christmas. Have changed tv ports.
app playback
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Klmartin29

    Thanks for the post.

    Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Klmartin29

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

cmdred's avatar
cmdred
Channel Surfer
5 years ago

The same thing is happening to me; bought my Roku Ultra around xmas,  the past few weeks its started doing this.
I can't find the icon to send a personal message to RokuDanny so if he could contact me with instructions how to do that I'd appreciate it.

-Ed

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    bmt2830 cmdred

    Thanks for the posts.

    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

     

    Thanks,
    Danny

    • cmdred's avatar
      cmdred
      Channel Surfer
      5 years ago

      Thanks Danny.  I sent my info to you by personal message.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        cmdred

        Thanks for the follow up.

        I have responded to your PM and will continue to assist you from there.


        Thanks,
        Danny