Forum Discussion

theoutlawbiker's avatar
theoutlawbiker
Reel Rookie
3 years ago
Solved

Roku Ultra keeps turning on

Hello!

Just bought my first Roku (Roku Ultra box w/ remote)! Loving it except that it turns itself on after I turn it off. It doesn’t turn on the tv. Just the Roku box. Any ideas how to fix it? I’ve tried restarting it as well as unplugging it/plugging it back in. 

Any help would be appreciated!

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  • renojim's avatar
    renojim
    3 years ago

    Roku devices never really turn off.  That power button on the remote is strictly for the TV.  There is a "power saving" option under Settings->System->Power that honestly doesn't save all that much power and seems to be more trouble than it's worth.  The light on the front is supposed to turn off when the screensaver activates or it enters "power saving" mode, but I'd say the light is pretty unreliable.  There's been plenty of complaints similar to yours since that "power saving" option was added not too long ago.  As long as it's not turning on the TV or presenting some other issue, you'd be better off forgetting about it than waiting for Roku to get it figured out.

10 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Roku devices never really turn off.  That power button on the remote is strictly for the TV.  There is a "power saving" option under Settings->System->Power that honestly doesn't save all that much power and seems to be more trouble than it's worth.  The light on the front is supposed to turn off when the screensaver activates or it enters "power saving" mode, but I'd say the light is pretty unreliable.  There's been plenty of complaints similar to yours since that "power saving" option was added not too long ago.  As long as it's not turning on the TV or presenting some other issue, you'd be better off forgetting about it than waiting for Roku to get it figured out.

    • theoutlawbiker's avatar
      theoutlawbiker
      Reel Rookie
      3 years ago

      Thank you, renojim! What a super helpful response. I’ll consider this problem “solved”! 👍

    • mbjim's avatar
      mbjim
      Newbie
      3 years ago

      Our Roku Ultra appears to be turning on our TV at odd hours even after we have switched from Roku back to our cable service before turning off our TV. Could it be because the remote is programed to control certain functions, such as on/off and volume control?

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi mbjim,

        Thanks for your first post in the Roku Community!

        We understand that you are facing an issue with the Roku Ultra that keeps turning on your TV. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

        • When did this issue first start occurring?
        • How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
        • What troubleshooting steps have you taken so far to try to resolve the issue?
        • Have you tried the steps posted by renojim above to see if that resolves the issue?

        We look forward to hearing from you and looking closely into this issue. Thank you!


        Best regards,
        Mary

    • BenzRadio's avatar
      BenzRadio
      Newbie
      2 years ago

      This Solution doesn't Resolve the Light Staying On or Shutting Down the Ultra Lt. After viewing on the Ultra Lt, I press the power button on the remote both the TV and Roku Ultra turn off, and goes Offline as it should. But after about 20 Minutes the Ultra Lt turns itself back on again, and stays Online, TV does not turn on when this happens.

      • Tomar200's avatar
        Tomar200
        Newbie
        2 years ago

        Go to Settings/System/Power/Auto Power Savings.  Uncheck “After 20 minutes of no interaction”. 

        It worked for me.  It is the opposite of what it says.  Seems like a simple software upgrade to fix.