Forum Discussion

EghDragon's avatar
EghDragon
Binge Watcher
2 years ago
Solved

Roku Ultra HDCP 2.2 error on Netflix started after 21 months of use

I purchased the Roku 4800X January 2022 and in just the past week, every time I start Netflix for the 2nd time after a device restart I get the HDCP 2.2 error. Playing 4K HDR content from Amazon Prime does not produce the error. The only fix I have found is to restart the Roku Ultra. Do you have a permanent fix, or is this a problem with the Netflix app or the Roku Ultra?

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, EghDragon

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing this information with us, and we'd like to assist in getting you back to streaming. Kindly follow the troubleshooting steps below to see if it resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    One additional troubleshooting step we recommend is Remove the power cord from your Roku player. Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely. Lastly, try connecting the Roku Ultra to another HDMI port on your TV.

    Keep us posted on how it goes.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, EghDragon

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing this information with us, and we'd like to assist in getting you back to streaming. Kindly follow the troubleshooting steps below to see if it resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    One additional troubleshooting step we recommend is Remove the power cord from your Roku player. Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely. Lastly, try connecting the Roku Ultra to another HDMI port on your TV.

    Keep us posted on how it goes.

    All the best,
    Kash

    • EghDragon's avatar
      EghDragon
      Binge Watcher
      2 years ago

      Netflix removal and reinstall seems to have fixed the issue. Thanks. 

      • EghDragon's avatar
        EghDragon
        Binge Watcher
        2 years ago

        I spoke too soon.   After removing and reinstalling the Netflix app, the error occurs more randomly, but I still need to restart Roku to clear the error.  Going to Prime 4K HDR video after the error in Netflix, I am able to repeatedly play the 4K HDR video with no error.  Going back to Netflix and the error occurs.  Seems like a bug in Roku Netflix app?