Forum Discussion

immsbhaven's avatar
immsbhaven
Binge Watcher
2 years ago

Roku Ultra having crackled, muffled, and very low sound

April 2024   I have 2 separate issues! I hear a pop-screech sound from the Ultra then this happens: 1. The Audio sounds goes very loud with a crackled/Muffled until I reset it.   2. Ver...
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RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi immsbhaven,

Greetings from the Roku Community!

We appreciate you letting us know about your audio streaming issues on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. For us to better understand the issue that you are experiencing, please provide us with more details.

  • Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems)
  • Do you have any other Roku devices? If yes, are the other Roku device(s) experiencing the same issue with the audio?
  • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
  • What software version is your Roku device currently running? (Check on Settings > System > About.)

We are eager to hear from you and investigate this matter further.

Kind regards,
Eunice

immsbhaven's avatar
immsbhaven
Binge Watcher
2 years ago

I have 3 Rokus and they all have these same sound issues. Today, one dropped sound completely, which is new! Another issue to add to the list. 
I do not have any other things plugged into tv, just the Roku Ultra. 

Roku software version is 12.5.5 build 4174-46

ive done everything on my end to fix this  

it’s been going on for over a year now, 

I have to reset daily, sometimes a few times daily