Forum Discussion

UnhappyStreamer's avatar
UnhappyStreamer
Reel Rookie
2 years ago

Roku Ultra Going to Home Page Every Several Minutes of Viewing

After having chats with an agent several times, I find out ROKU Ultra owners are having a problem with the Ultra's constantly returning to the home page after streaming apps after a few minutes of vi...
app playback
UnhappyStreamer's avatar
UnhappyStreamer
Reel Rookie
2 years ago

It is set up on an Ethernet cable. But I have tried it wirelessly, does the same thing. I connected it wirelessly to my cell phone's hotspot, does the same thing. It does it on every app. I shut off Power Saver, it does the same thing. 

The last couple of times I contacted ROKU, I was told I wasn't the only one with this problem. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, UnhappyStreamer

Thanks for posting here in the Roku Community.

We're sorry to hear about the issue you have encountered with your Roku Ultra, and we'd like to request for additional information so our team can investigate. Can you please provide the details below?

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Lists of channels that you access.

More details on the issue aside from the requested details will help us further investigate this matter.

We hope for your response.

Best wishes,
Kash

  • UnhappyStreamer's avatar
    UnhappyStreamer
    Reel Rookie
    2 years ago

    Is there a chance that you would have an email address that I could send you photos of what you are looking for?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Thanks for getting back to us, UnhappyStreamer 

      You can send us the information requested through Private Message here in the Roku Community.

      To send a PM, kindly tap on the avatar of the user you want to send a message. This will bring you to their profile account. Then, press the "Send this user a private message" icon where you will be directed to messaging that user.

      We hope for your continuous response.

      Best wishes,
      Kash