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norabu2's avatar
norabu2
Newbie
2 years ago

Roku Ultra for months unable to use some apps. Running 12.0.0

For months I've not been able to watch Acorn TV. I've removed it and reinstalled without success. I mostly use my Roku Ultra running 12.0.0 updated 5.10.23.

I also have a Roku 4 and Acorn TV works fine BUT, the software version is 11.5.0 updated 7.30.2023.

Please help.

Thank you

 

1 Reply

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    norabu2-

    After removing a channel, best practice is to restart** your Roku to clear its memory cache BEFORE reinstalling the channel.  Without the restart you may not get a clean reinstall.

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.