Forum Discussion

Bgoddard787's avatar
Bgoddard787
Newbie
3 months ago

Roku Ultra Continues to Ghost Touch even after troubleshooting with tech support

I bought a Roku Ultra for my living room approx 7 months ago. Randomly it will pause what I’m watching or go to a different app or just go to the home page. Like the remotes buttons have been pushed but they were not. It does not matter what app I am in, it could just be sitting on the home page and it will ghost touch.


I have laid the remote away from me, I have charged the remote, I have tried restarting the system multiple times, I’ve checked the software is up to date, I have factory reset it multiple times, I have ensure the router is as close as possible (it is directly underneath), and I have restarted my router, contacted internet company(that is not the issue!).

I have a Roku Express in my sons room, a Roku Express 4K in our bedroom, and Roku TV in the kitchen. None of the other products do this!

I have tried reaching out to tech support and they guided me through ALL the possible troubleshooting, it is still doing it! This has been going on for at least 3 months. I need answers!! I have Issue Report Tracker info if needed.

app playback

2 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 months ago

    Bgoddard787 

    Since the Roku Ultra is using a RF/wifi remote, try turning the device around or blocking the front of the device (in order to block the IR capability).  May just be getting some IR interference which is causing this behavior.