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JustJoeAKABeans's avatar
JustJoeAKABeans
Reel Rookie
2 years ago

Roku Ultra constantly freezes and rebooting in all channels

Ultra 4208X purchased from ROKU direct, new, updates, activates and freezing on any given app every 15-20 minutes sometimes reboots on its own other times I have reboot even had to reactivate once. This happens on any app hulu, netflix, max dosnt matter yes I restarted, yes removed apps and reinstalled everything is updated and I agreed to new legal notice

app playback

24 Replies

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  • KFITZGERALD's avatar
    KFITZGERALD
    Channel Surfer
    2 years ago

    I uninstalled the app, rebooted the Roku box and reinstalled the app.   It did run for longer than 3 minutes this time but it still kicked me back to the Roku screen after 20-30 minutes.

  • KFITZGERALD's avatar
    KFITZGERALD
    Channel Surfer
    2 years ago

    Tablo crashed today after about 3 minutes.


    Device model - 4660RW - Roku Ultra

    Serial number - YJ0063746420 (CS4876746420)

    Software version 12.5.5 build 4174-46

    GC version 10.6.34

     

    Timestamp - 2024-01-28T23:19:12Z

     

    issue ID 20-040-279

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, KFITZGERALD

      Thanks for keeping us posted,

      We appreciate you for providing the information to us. This will be passed along to the appropriate Roku team for further investigation. Once we acquire details regarding this, an update will be provided in this thread.

      We hope for your patience and understanding as we work on this.

      All the best,
      Kash

      • KFITZGERALD's avatar
        KFITZGERALD
        Channel Surfer
        2 years ago

        Thanks.

        Now I'm having trouble using Peacock tonight after rebooting my Roku.  I'm playing a video  and the app crashes after about 3 minutes.

        The Model/Serial #/Software version etc. is the same.  The only difference is the timestamp is 2024-10-31T00:46:08Z and the issue ID for this issue is 20-043-246.  

        Thanks again,

        Kevin

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi JustJoeAKABeans,

    Thank you for posting here in the Roku Community!

    We understand you're having a problem with the Roku Ultra. We're happy to assist you further. Can you please provide the following information below?

    • How far is your Roku Ultra from your network router?
    • Did we recently make any changes to your network or network provider?
    • Do you have cellular data, so we can try connecting your device to your hotspot?

    With detailed information, we will be able to assist you further.

    Thanks,                                                                                                                                                John

    • JustJoeAKABeans's avatar
      JustJoeAKABeans
      Reel Rookie
      2 years ago

      My ROku is less than 3 feet from router and connected by ethernet cable, network is fine computers and roku tv work fine this has been strictly this unit. I replaced ethrnet cable just in case but that is obviously not the issue. My old Ultra LT worked fine without issue prior to this unit.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi JustJoeAKABeans,

        Thanks for keeping us posted!

        We appreciate the information that you have provided to us. We will be more than happy to assist you further with this concern that you have with the Roku Ultra. Please try the steps below.

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System.
        4. Select Power.
        5. Select auto-power savings.
        6. Uncheck the box next to After 20 minutes of no interaction.

        Let us know how it works.

        All the best,                                                                                                                                        John