Forum Discussion

DavidFan's avatar
DavidFan
Channel Surfer
7 months ago
Solved

Roku Ultra 4850R Randomly Installing Channels

Roku Ultra 4850R is connected to Samsung QN55Q80D and is randomly installing channels when the TV is turned on. I did not request to add these channels.

Where to Watch
  • Strega2's avatar
    Strega2
    7 months ago

    I think you're using a screen saver (such as the default one!) that has ads. And if a channel is being advertised in the screen saver, pressing some of the obvious buttons (like OK I think!) means: download the advertised channel. This can get especially confusing, if the TV is turned off and the Roku is still running - and showing a screen saver, but you come in an try to wake everything up and end up telling the screen saver to download the channel, possibly before you even see the screen saver on the TV.

    I set my screen saver to be the Roku digital clock, since it has no ads. Other solutions are to be careful and learn which buttons start a download (in a screen saver), or set the screen saver to never activate at all.

11 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Hi DavidFan,

    Thank you for your first post here in the Roku Community!

    We would like to gather more details and investigate thoroughly this problem that you had with the new Roku Ultra 4850R since it will be randomly installed channels. Can you please provide the following information below?

    • When did the issue start?
    • Could you send us a photo or video clip?

    Please be advised that if you link multiple Roku devices to the same Roku account, the channels and purchases will be the same on each device. When a channel is added or removed on one device, it will automatically be added or removed on all devices linked to that account that support the channel.

    We look forward to hearing from you soon and gathering your details.

    Thanks,
    John

    • DavidFan's avatar
      DavidFan
      Channel Surfer
      7 months ago

      John,

      Thanks for replying so quickly! This problem began presenting itself right after setting up the Roku player. It is a random event, usually occurring after the TV has been shut off for a while. It does not happen if there is an initial Roku advertisement at startup. When it does occur I see the loading screen for a random channel (e.g. Pluto TV) giving me the option to select the Cancel button to abort. If this is done it goes back to the usual Home screen, otherwise I'll be connected to the channel and have to exit to the Home screen. (The channel will be added to the Home screen) I'll post a screen shot to this discussion once I am able to capture these events.

      • DavidFan's avatar
        DavidFan
        Channel Surfer
        7 months ago

        John,

        As additional information, I did have an older Ultra model which I removed from my account prior to the setup of the new device. I also had a Streaming Stick which I just deleted as well. (No longer needed) The majority of the channels being added have never been viewed in the past. Thanks again for helping with this issue.

    • DavidFan's avatar
      DavidFan
      Channel Surfer
      7 months ago

      This issue appeared first thing this morning. Here's a screen shot showing Apple TV being installed. It appears these installs occur when the Roku screensaver is visible on initial startup.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        7 months ago

        Hi, DavidFan 

        Thanks for keeping us posted and providing further details regarding the issue you have encountered.

        Our team would like to investigate further on this issue. Can you please provide the details below:

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

        We hope to hear back from you along with the requested details so this matter can be reviewed and investigated.

        Best wishes,
        Kash