Forum Discussion

BOSU's avatar
BOSU
Reel Rookie
12 months ago
Solved

ROKU ULTRA (4670x) start and stop (buffering) every 5s when streaming MLS Season Pass

My ROKU Ultra (4670x) no longer supports MLS Season pass streaming. This used to work well for years. After I updated my Roku Apple TV app now it stops and restarts every ~5s, making it impossible to watch, behaving like it is buffering.  
There is plenty of capacity on internet feed (500/500 Mbps) and Ultra is connected via LAN, so not a local connectivity issue.

Also if I use my ROKU Streambar (9102R) on the same feed and internet connectivity the MLS Season pass works fine (no buffering). 


So why is this no longer  working on Roku ULTRA ? 
Seems like some HW/Compatibility issues for latest Apple TV when streaming MLS Season pass !!My Roku Ultra works fine for all other streaming apps (Directv, Netflix, Max, Prime, ....)

SW info :

AppleTv: Version 14.3 Build 50
Roku Ultra (4670x) : 13.0.0 Build 24056-46
Roku Streambar (9102R) : 12.5.5 Build 4174-95

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Greetings here in the Roku Community, BOSU1!

    We see that you are experiencing issues with your Roku device while streaming the MLS season pass. We are here to help you with this.

    Kindly follow the steps precisely below to help you troubleshoot the affected channels:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    After completing this step, please highlight the channel tile and press the star (*) button on your remote to update it. For additional information, please visit How to Solve a Playback Issue.

    Please note: Ensure your Wi-Fi connection is stable to avoid delays caused by fluctuations in speed or signal strength, even with fiber optics.

    We are looking forward to your reply and are willing to assist you in getting back to streaming.

    Best regards,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago
    We appreciate your update, BOSU.
     
    Given that this is an isolated incident specific to the MLS channel, we recommend reaching out to their customer support team for additional assistance and clarification.
     
    Please be advised that the content on the Roku platform is primarily managed and updated independently by the respective channel providers. You can contact them here: MLS support.
     

    Please don't hesitate to let us know if there's anything else you'd want us to address, and we'd be more than willing to assist.

    Best regards,
    Jharra

3 Replies

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  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    12 months ago

    Greetings here in the Roku Community, BOSU1!

    We see that you are experiencing issues with your Roku device while streaming the MLS season pass. We are here to help you with this.

    Kindly follow the steps precisely below to help you troubleshoot the affected channels:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    After completing this step, please highlight the channel tile and press the star (*) button on your remote to update it. For additional information, please visit How to Solve a Playback Issue.

    Please note: Ensure your Wi-Fi connection is stable to avoid delays caused by fluctuations in speed or signal strength, even with fiber optics.

    We are looking forward to your reply and are willing to assist you in getting back to streaming.

    Best regards,
    Jharra

    • BOSU's avatar
      BOSU
      Reel Rookie
      12 months ago

      Thanks for input
      Note MLS Season Pass is an option on Apple TV, so are you suggesting to to remove and reinstall Apple TV ?

      Though it seems I have resolved the issue.

      As after I installed a Micro SD (2 GB), I'm able to stream MLS Season Pass on AppleTV channel fine without buffering on my ROKU Ultra

      Seems that by adding MicroSD this reduced (or improved) processing on Roku Ultra, seems the microSD added to RAM or somehow reduced processor load.

      So for now the issue seems to be resolved.
      Though strange that this suddenly occurred as worked earlier in season and all last season without microSD.

      So was there a Apple TV/MLS Season pass Capacity increase or was something changed on ROKU Ultra SW lately ??

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        12 months ago
        We appreciate your update, BOSU.
         
        Given that this is an isolated incident specific to the MLS channel, we recommend reaching out to their customer support team for additional assistance and clarification.
         
        Please be advised that the content on the Roku platform is primarily managed and updated independently by the respective channel providers. You can contact them here: MLS support.
         

        Please don't hesitate to let us know if there's anything else you'd want us to address, and we'd be more than willing to assist.

        Best regards,
        Jharra