Forum Discussion

Tree3685's avatar
Tree3685
Roku Guru
3 years ago
Solved

Roku Ultra 4660X reboots with version 12 software

Since Roku upgraded the software to the latest version sometime in the last two weeks(April, 2023), almost every time turning on the TV Monitor or sometimes even when closing apps, the Roku Ultra 466...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Tree3685,

    Thanks for keeping us updated!

    We totally understand the issue you're having, and we're doing our best to help you. Please be advised that we have passed along your information and concerns to the appropriate Roku team. They will work on the issue and investigate it further. Once more information is available, we'll make sure to update this thread.

    In the meantime, we appreciate your patience and understanding regarding this matter.

    All the best,
    Kash

Tree3685's avatar
Tree3685
Roku Guru
3 years ago

Thanks, but, iIt seems that Software Version 12.0.0 is just bad.

Please downgrade to previous working software.

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi Tree3685,

Thanks for keeping us updated!

We totally understand the issue you're having, and we're doing our best to help you. Please be advised that we have passed along your information and concerns to the appropriate Roku team. They will work on the issue and investigate it further. Once more information is available, we'll make sure to update this thread.

In the meantime, we appreciate your patience and understanding regarding this matter.

All the best,
Kash

  • Tree3685's avatar
    Tree3685
    Roku Guru
    3 years ago

    Glad you understand that releasing untested defective software is annoying.

    In the mean time, here are more reports for reference.

    Timestamp: 2023-06-16T02:30:19Z
    Please use issue ID 71-239-190 to report the current issue.

    Timestamp: 2023-06-15T19:50:40Z
    Please use issue ID 71-238-790 to report the current issue.

    Thanks

    • Tree3685's avatar
      Tree3685
      Roku Guru
      3 years ago

      Just a few more to round out the weekend.

      Timestamp: 2023-06-19T02:57:01Z
      Please use issue ID 71-243-537 to report the current issue.

      Timestamp: 2023-06-18T01:25:22Z
      Please use issue ID 71-242-005 to report the current issue.

      Timestamp: 2023-06-17T01:43:14Z
      Please use issue ID 71-240-583 to report the current issue.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        3 years ago

        Tree3685 

        Have you tried manually adjusting your display settings?

        The Roku device may be having trouble discerning the display/adapter rate and just rebooting due to an error/freeze.

        Try going to Settings/Display and manually select your display. (do not use auto detect).

        Can also try adjusting the Display Adapter Refresh under Settings/System/Advanced System Settings/Display Adapter Rate and try toggling between On/Off to see if condition improves or worsens.

        ------

        Also, what TV/monitor model number are you using.  I didn't see mentioned in your postings.