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sujitm's avatar
sujitm
Reel Rookie
3 years ago
Solved

Roku Ultra 2022 volume control does not work where as Roku 4K works

I just got a Roku Ultra, I used to have a Roku 4k from 2019, and the remote that came with Roku 4K was able to control the volume on the Denon AVRX3700H.

This new Roku Ultra cannot control the volume on the AVR, I have CEC enabled on both. 

Firmware is up to date on both.

HDMI cable and HDMI Port is the same as the Roku 4K and Roku Ultra. I simply removed the old Roku and plugged in this new Roku.

Any suggestions?

app playback
  • Frostwolf's avatar
    Frostwolf
    3 years ago

    Same here. Ultra is a downgrade from the Roku 4 so far.. use the Roku 4 remote on the new unit. It'll work again, at least it did for me.

    The Roku 4 was a downgrade from the 3 as well. I may be returning this Ultra. I'm fed up with Roku, but the wife likes them.

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  • atc98092's avatar
    atc98092
    Community Streaming Expert
    3 years ago

    Don't know what you mean by a Roku 4K. There's been many 4K versions of Roku players. There was a Roku 4 (no K attached to the name). That's why it's so important to specify the exact model number of your Roku.

    I have three different versions of the Roku Ultra: the 4640, 4670, and 4800. All three control the volume of either the TV it's connected to (the 4670) or the AVR they connect to (4640 and 4800, both connected to Yamaha AVRs). All three use CEC, as I have not configured the remotes to use IR control. 

    • sujitm's avatar
      sujitm
      Reel Rookie
      3 years ago

      Yes, it is Roku 4, the first version that supported 4K, I think in 2019.

      Yes, I understand that Ultra supports the controls through CEC and it is selected in both the Roku Ultra 4800 and the Denon, yet no luck.

      I was wondering if I am missing a setting in Roku Ultra

       

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        3 years ago

        The Roku 4 (model 4400) was released in Oct 2015, so it's a seven year old design. Time flies, huh? 😄

        Roku players only have a single setting to enable CEC. That's 1-Touch play, which is controlled under Settings/System/Control other devices. There is no other setting that affects CEC functionality.