Forum Discussion

Rwm123's avatar
Rwm123
Reel Rookie
2 years ago

Roku ultra- no signal after sitting idle for more than a few minutes

Im having the exact same issue. Sent the roku back and got a new one and same thing with the new one. Even replaced the tv. It’s the roku. 

app playback
  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Rwm123,

    Thanks for your first post here in the Roku Community!

    We'd like to take a closer look to see if there's anything else we can suggest to help. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into a wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV to see if you are seeing the same issue with no signal?

    We'll keep an eye out for your response.

    All the best,

    Chel

    • Rwm123's avatar
      Rwm123
      Reel Rookie
      2 years ago

      I have tried multiple hdmi and usb ports on 2 different TVs and tried plugging the roku into the wall using the included connector but the same results occur. I would be glad to send the Roku back to you and let your try it. If it sits idol for 5-10 minutes it locks up, even if watching a show. The remote will still power off the tv and works for volume but you cannot pause or stop the show. The show will still play until you remove power from the roku and plug it back in.