Forum Discussion

Guumbah's avatar
Guumbah
Channel Surfer
2 years ago
Solved

Roku Ultra - Volume Issue

I'm sure that many have or have had this issue.  When I press the volume up and/or the volume down buttons on my remote one time, the volume will increase or decrease multiple levels.  At first I tho...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi lawnmore,

    Welcome to the Roku Community!

    Thanks for bringing this to our attention, and rest assured that we have taken note of this. Additionally, we'd like to know more about this issue so we can look at how we can assist directly. What specific issue are you having? Also, have you tried performing a system restart on your Roku Ultra device using its remote? If not, then we recommend doing so by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly check to see if you notice any improvements.

    Let us know, and keep us posted.

    All the best,
    Kash

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
2 years ago

Hello Guumbah 

Thanks for the post in the Roku Community regarding your Roku Ultra remote.

If you disconnect your external soundbar, and use your remote to change the volume, do you still see the issue persist?

Please keep us posted what you find out and we will be able to continue assisting you.


Thanks,
Danny

jontalk's avatar
jontalk
Roku Guru
2 years ago

RokuDanny-RMy 4800R is plugged into an Onkyo AVR along with other components of my home theater. I use a Logitech Harmony 650 to control all of them and when viewing content on Prime, Max, Tubi or other channels there are dramatic shifts in volume as stated by the OP. In the past weeks I've noticed that the Roku volume is slow responding to volume up/down commands as well. Since there have been no OS updates since May, it appears another build to address the problem is needed. I have reprogrammed my Harmony remote several times and the problem appears to be with the Ultra

  • Guumbah's avatar
    Guumbah
    Channel Surfer
    2 years ago

    Still no resolution.  This happens on all 4 of my Roku Ultra's.  With and without sound bar.  No fix in sight.  Ugh.