Forum Discussion
RokuTakashi
2 years agoCommunity Moderator
We appreciate you for letting us know about the issue you have encountered with your Roku device, and we'd like to gather more information about this so we can assist you further. Can you provide the details below for our team to better understand your concern?
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- What specific behavior does the issue show?
- Is this happening to a specific channel, or throughout the Roku platform?
- Did you perform any troubleshooting steps in an attempt to resolve the issue?
With more details than the requested information, our team will be able to investigate and provide the best resolution to the issue.
We hope for your response in this matter.
Best wishes,
Kash
- CarlosJay5 months agoNewbie
Has there been any definite fix for this? I'm having the same problem.