Forum Discussion

lee79's avatar
lee79
Reel Rookie
2 years ago

Roku TV never provides updates?

I have 3 Roku TVs plauged with issues. One is over 5 years old, another is about 3 years old, and the last one purchased within 16 months. All different sizes and ages. None has ever had a single update available and always says up to date. Yet all plauged with the same issues. 

After watching any show, movie, or app and pressing the back button (arrow). The TV turns solid black for several mins and restarts at least twice. Sometimes more. Its a solid 5 mins of just waiting and watching it loop restart. 

 

Yet no available updates for eihter 3 TVs....ever. It seems these are just throw away TVs that Roku themselves never try to enhance, fix problems, or even really support. Why provide an option to update a TV but never provide any updates? Ever? Model, year, or size makes no difference. No updates ever provided. 

 

app playback
  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    lee79 

    Roku devices and RokuTVs perform an automatic nightly/daily update check (as long as the device remains connected to the internet).

    On each of your RokuTVs, go to Settings/System/About to see what OS version and build update you are currently on.  Should be on some build of 12.5.

    • lee79's avatar
      lee79
      Reel Rookie
      2 years ago

      Whats the point of checking each night automatically when Roku has never provided an update? Ever? My TVs firmware or updates has never changed. Its on the same versions/updates my TV was purchased with and never has changed even a minor version. Moreless a major version update. 

      If your able to stream movies/tvs daily....The internet is beyond cabable of receving a small update. Roku simply doesn't provide it nor care of the daily issues we all receive. 

      Your response was a waste of my time and completely unhelpful. Even you said the TV would automatically update "if a update was available" although it never has had an update available. 

      Please dont respond if your not going to help with the issues. Provide a fix or please stay mute!

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        lee79, this "community" is mostly users trying to help other users with a few moderators mostly offering links to worthless web pages.  Good luck getting any help from anyone here with that attitude.