Solved
Roku TV keeps returning to the home screen while playing videos.
MODEL 100133209
Serial Number: X02000A2H3J4
SOFTWARE VERSION: 14.5
DEVICE ID: SOPCF482H3J4
Hey pirtdica,
Greetings from the Roku Community!
It looks like you are having a problem with the Roku TV since it keeps returning to the home screen while playing content or channel. Please try the troubleshooting steps below:
How to restart your modem and router
- Unplug both your modem and router from power
- Please wait 10 seconds and then plug them back in
- Wait for your modem and router to restart fully
- Use a phone, tablet, or computer to confirm the internet connection is working
- Test the connection on your Roku device
If the modem or router did not restart using this method, please contact your ISP or the manufacturer for information on how to restart your device.
How to restart your streaming device
- Press the Home button on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
Please try doing this and see if it helps with what you're experiencing.
Cheers,
The Roku Community Team
