Forum Discussion

FloridaChick's avatar
FloridaChick
Newbie
2 months ago

Roku streaming stick channel freezing

I am using my Roku stick on my portable setup because my large tv died. I've not used this setup much, but it worked OK in the spare bedroom. Now that I have it in the livingroom, I am trying to stream movies and shows. It is like watching a slideshow. Every few seconds a still photo, once in a while a couple seconds of streaming. The sound is doing fine and is continuous. I even dropped 1080p to 720p, but that made no difference.
Roku Stick Model: 3810X
What is going on, and how could I fix this?

app playback

7 Replies

  • Nelly12's avatar
    Nelly12
    Reel Rookie
    20 days ago

    Recently, we have had a similar issue with our 3 Roku sticks.  In most cases, the video didn’t sync with the audio.  In another, the video froze while the audio continued.  When we set the Roku display resolution back down to 720, the problem went away.  Nevertheless, we moved away from Roku to apps that our smart tv has.  They don’t have the same issues.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      17 days ago

      HeyNelly12,

      Thanks for reporting this issue!

      To explore this issue further, please provide the following info:

      • Have you experienced this problem in specific apps?
      • Have there been any recent updates before this happened?
      • Please take a video or photo to help us better understand the issue.

      In the meantime, restart your Roku device.

      I'll wait for your response!

      Roku Community Team

      • Nelly12's avatar
        Nelly12
        Reel Rookie
        16 days ago

        The disassociation of audio and video was happening on three different Roku sticks in three very different TVs.  In all cases, it was happening when using Roku to connect to Hulu and streaming MSNBC.  In all cases, changing the display to manual and 720 solved the problem.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    We're glad you're here, FloridaChick!

    You mentioned you're having playback issues with your Roku Streaming Stick, and we'll try to resolve this.

    Tell us more about...

    • When did you start noticing this issue?
    • Are you observing this behavior across all channels or only on a specific channel?
    • Any recent software update before this happened?
    • Photos can be helpful!

    In the meantime, try rebooting the Roku Streaming Stick and see if there are any improvements.

    Please keep us posted!

    Roku Community Team