Forum Discussion

tmhanser's avatar
tmhanser
Reel Rookie
2 years ago
Solved

Roku Streaming Stick 4K 3-Second Audio Dropouts

I purchased a Roku Streaming Stick 4K from Amazon in 2022, for my Panasonic Viera TV.

My internet provider is AT&T Fiber, and I have no problem streaming anywhere in the house using WIFI.

I'm experiencing intermittent 3-second audio dropouts, and after searching this forum I tried turning off audio leveling. I'm still getting dropouts.

What's next?

I checked for software updates and I'm running the latest version.

I checked my signal strength under SETTINGS, NETWORK and it indicates EXCELLENT.

Is there something else I can configure with the Roku?

My other TVs in the house are smart, so no Roku is necessary. I don't have audio dropout issues with other TVs.

Thanks.

app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Thanks for keeping us posted, tmhanser!

    We are grateful for the information you have provided, and we will be more than happy to assist you further with this issue you had with the Roku streaming stick since its audio dropped. Please try to move your Roku device closer to your network router. Moving your Roku device and router closer to each other will strengthen the wireless signal. If this is not an ideal long-term solution, at least try moving the devices closer temporarily to verify the signal strength is the problem.

    We hope this helps. Please keep us posted if there's anything else we can do to assist you.

    Kind regards,
    John

  • madmando's avatar
    madmando
    11 months ago

    Is this really the end of this thread? It's marked as "solved" but I don't see that the OP acknowledged that it is. We bought a Roku Streaming Stick about 3 weeks ago to replace an older Chromecast that we've been using for years. The Chromecast would sometimes struggle to connect to WiFi or get a weak signal and downgrade the video quality but never had this problem of dropping audio at random in different apps. Our Roku is connected directly to the TV, so there's no HDMI cable between the two. The only other device besides an antenna for local broadcasts was the Chromecast so I disconnected that. I put one of our WiFi Mesh devices in the adjacent room where it's about 20' from the Roku and line of sight. I've also followed people's advice with the audio settings... I'm not in front of the TV so I can't relay what they are offhand. Nothing I've done has changed the problem for better or worse. I'm trying to decide whether to return the device and shop for something else before the return window closes. I hope we can find a solution because that's the only complaint I've got about the Roku so far.

6 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi tmhanser,

    A warm welcome here in the Roku Community!

    We would like to gather more information and will be glad to investigate further about this issue with the audio drops on your Roku streaming stick. Can you please provide the following information below?

    • Do you have any other device/s connected to your TV? (e.g. speakers and other sound systems)
    • How far is your Roku device from your network provider?
    • Have you tried to restart your Roku device by going to settings, system, and system restart?

    We'll wait for your response.

    Thanks,
    John

    • tmhanser's avatar
      tmhanser
      Reel Rookie
      2 years ago

      Thanks, John.

      >Do you have any other device/s connected to your TV? (e.g. speakers and other sound systems)

      No, nothing else is connected to this particular TV.

      >How far is your Roku device from your network provider?

      Approximately 25-30 feet. The gateway is located in a different room, around the corner.

      >      Have you tried to restart your Roku device by going to settings, system, and system restart?

      I did that, and after watching Netflix for about an hour I noticed another 3-second audio dropout.

      This is a shot of the Network information for this Roku device:

       

      The Internet download speed indicates GOOD.

      Thanks again, John.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Thanks for keeping us posted, tmhanser!

        We are grateful for the information you have provided, and we will be more than happy to assist you further with this issue you had with the Roku streaming stick since its audio dropped. Please try to move your Roku device closer to your network router. Moving your Roku device and router closer to each other will strengthen the wireless signal. If this is not an ideal long-term solution, at least try moving the devices closer temporarily to verify the signal strength is the problem.

        We hope this helps. Please keep us posted if there's anything else we can do to assist you.

        Kind regards,
        John