Forum Discussion
Hi Elaora, you are correct that not everything is Roku's faulted but in this case I am convinced it is. In my previous posts, I noted that I swapped our the new Roku that was constantly sending me back to my home page with an older Roku (about 4 years old) that was on one of my other tv's. Since I swapped out the new Roku all the kicking to the home page stopped. I have now been using the old Roku for 4 or 5 days now and it has not kicked me to the home once over that time span. So, my conclusion is that the either there is a hardware problem or a software problem with the new Roku sticks (most likely a software issue). I was using the Roku streaming 4K stick when the kicking started,
As I also stated in a previous post, it is disappointing that Roku employees are not continuing to communicate with Roku users on this issue. They continue to post online the same solutions to solve this issue over and over again. All of us have tried their solutions with no results.