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dhudec's avatar
dhudec
Reel Rookie
3 years ago
Solved

Roku Streambar + YouTube app freezes on ads

I recently purchased a Streambar model 9102R with latest OS installed (11.5.0 build 4312-95).

The YouTube app is completely unusable for me, as any video attempts to play an ad which completely freezes the app. I have tried reinstalling the app and checking for updates.

  • dhudec's avatar
    dhudec
    3 years ago

    I also had video playback issues on this device using the Amazon Prime app - all video was choppy with pink boxes scattered across the screen. All other apps besides Amazon Prime and YouTube seemed to work well.

    I've since returned this device and received a new replacement Streambar, and all apps are working as expected now. I suspect there was some sort of hardware issue with the first device I had.

4 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi dhudec 

    Thanks for posting here in the Community.

    Does the issue only occur on YouTube or across other channels installed on your Roku? Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    Keep us updated!


    All the best,
    Kariza

  • mark_nv's avatar
    mark_nv
    Reel Rookie
    3 years ago

    I have almost the identical problem.  Same streambar model and os version.  However, instead of ads, whenever certain YouTube videos contain other embedded content such as video clips, the app freezes and stops streaming at the exact point the clip starts.  This doesn't happen on my Roku Streaming Stick 4K.  I've initiated an exchange with Amazon for a new streambar, but worried that the same thing is going to happen, in which case I'll be returning the streambar, wireless speakers and wireless bass.  I have tried uninstalling the YouTube app, restarting the streambar (through the system menu as suggested) and reinstalling the YouTube app, but that doesn't help solve the problem.  

    • dhudec's avatar
      dhudec
      Reel Rookie
      3 years ago

      I also had video playback issues on this device using the Amazon Prime app - all video was choppy with pink boxes scattered across the screen. All other apps besides Amazon Prime and YouTube seemed to work well.

      I've since returned this device and received a new replacement Streambar, and all apps are working as expected now. I suspect there was some sort of hardware issue with the first device I had.

      • mark_nv's avatar
        mark_nv
        Reel Rookie
        3 years ago

        That's good to know!  Hopefully my replacement will work as well.