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LC6529's avatar
LC6529
Binge Watcher
2 years ago
Solved

Roku Streambar - Hulu Says it can't play

I have a Roku Express in one room, a Roku streambar in another and a Roku TV downstairs.

We use Hulu and generally don't have any issues at all with the exception of the streambar.

Almost all content on Hulu it has no problem with but there are two shows we began watching old episodes of and it played episode 1 without an issue but go to episode 2 and it says it can't play it.

But if you go to the other room and bring up the episode - no problem at all.

Both systems are on the same network, both systems use WiFi, I even moved the streambar to the other room and the issue persists.

The streambar is up to date with 'updates' and both HULU apps are at the same level.

No issue with any other app at all.

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for the update, LC6529

    It seems like this is a content issue within the Hulu channel. Have you tried reaching out to their support and inquiring about this? Once you've reached out to them, kindly let them know about the experience you had with their content and the issue so a workaround can be gathered.

    Please keep us updated so we'll be able to assist further and proceed to the necessary steps to address this.

    All the best,
    Kash

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi LC6529,

    A warm welcome here in the Roku Community!

    We're happy to assist you with your problem with streaming Hulu on your Roku streambar. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    2. Restart your device: Go to Settings > System > Power > System Restart (if you do not see a Power submenu, skip to the next step).
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store or Search and add the channel again.

    Let us know if this works for you!
    Best regards,
    Eunice

    • LC6529's avatar
      LC6529
      Binge Watcher
      2 years ago

      I tried that, it did not resolve the issue.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hello LC6529,

        Thanks for keeping us updated on the issue you are into!

        Please be advised that if you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine. Contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

        Please keep us posted.

        All the best,

        Chel