Forum Discussion

ukrkoz's avatar
ukrkoz
Channel Surfer
3 years ago

Roku stops playing music after 2 songs

I have 3 Roku base ones, whatever the name is. They all worked fine but, suddenly, one in my home gym started doing this: while streaming Pandora, it will stop streaming music the very moment screen...
app playback
ukrkoz's avatar
ukrkoz
Channel Surfer
3 years ago

Thank you for extensive response

Roku Player 3710X

I reinstalled both Pandora and Spotify.

Disabled screen saver

Spotify still does not load. Shows initial logo and then just hangs on dark screen. Again, all this started only few weeks ago, before, for years, Roku worked fine.

I'll find out if disabling screen saver helped, as I'll have my gym morning there Thursday.

Roku was reset. No difference.

All apps are up to date, so it Roku firmware.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

ukrkoz

Thanks for the posts.

Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.


Thanks,
Danny

  • travisezell's avatar
    travisezell
    Newbie
    3 years ago

    After two songs in Spotify, it just hangs. It earlier today "lost" my personalized settings (libraries, such -- everything still existed in my Spotify account but Roku's Spotify channel acted like I had no libraries, liked songs, playlists, etc) and I had to clear cache to get it to play again, but then we're back where we started, and after two songs it just freezes up before going to the next song. I've deleted the channel, cleared the cache, system restarted, hard rebooted the roku stick and the network router, and I'm still experiencing this trouble.

    Here's your info.

     

    Model: 3820R2 - streaming stick 4k

    Serial # x025008UYR53 (S0J7329UYR53)

    Software version: 11.5.0 • build 4315-E6

    Timestamp: 2023-04-19T12:59:26Z

    issue ID 53-156-299

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi travisezell, 

      Thanks for reaching out to the Roku Community. 

      We appreciate the information you have provided along with the troubleshooting steps taken. I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, we'll be sure to update this Community thread.

      Thank you for your patience and understanding. 


      Regards, 
      Nimfa