Forum Discussion

Blugill's avatar
Blugill
Reel Rookie
2 years ago
Solved

Roku Stick Updated DirecTV app Goes to Black

I can watch any app just fine. DirecTV's just started doing this. I select it, it goes to black. I did all the stuff with the unplugging and the reinstalling. Twice just to be sure.  I select the ap...
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Blugill,

    Welcome to the Roku Community, and thanks for reaching out!

    It appears that you are having trouble with the playback of the DirecTV channel. In order to isolate it, we would like to find out additional information.

    Try exploring the channel tile, clicking the * symbol on your remote, and then selecting Check for Updates to see if the app has been updated.

    Furthermore, our support page offers further troubleshooting, which may be found here: How to fix a problem with channel playback

    Or let us know if this has been performed so that we can move forward.

    Thanks,
    Rey

Blugill's avatar
Blugill
Reel Rookie
2 years ago

It’s fully updated.

Everything is fully updated. Removed, reinstalled, unplugged, etc.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Blugill,

Thanks for your prompt response!

Could you tell us if there's an error message you're seeing or if it's like a total black screen you're seeing? In addition, if you have a mobile hotspot, we can try to connect your device to it and then try again to see if that helps.

If the problem persists, please report it back here along with the details below so that we can further look into it.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Channel version (highlight the channel tile, press the * sign button on your remote, then provide the version)

Please keep us posted!

Thanks,

Rey

  • Slhwilson's avatar
    Slhwilson
    Newbie
    2 years ago

    Hi, I was wondering if this issue was ever resolved because I am having the same problem. I’ve tried resetting, uninstalling, unplugging and reconnecting. Can you share what the resolution was? Thanks

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Slhwilson,

      Thanks for joining us here in the Roku Community!

      We wanted to learn more about this playback issue you're experiencing with the DirecTV channel. It seems that the troubleshooting didn't work here either. 

      Let us know...

      • When did you start seeing the issue occur?
      • What Roku device model or TV you're having an issue with.

      For additional troubleshooting, you can visit our support page here: How to resolve a channel playback issue.

      Thanks,
      Rey

  • Davidrokoing's avatar
    Davidrokoing
    Newbie
    10 months ago

    Hi guys, different user here, with same issue.

    I would like to follow up on this as I am having exactly the same problem, and have tried previous instructions before, I have seen nobody posted the information requested so here it goes.

    Roku Express (3930, 3931 series)  

    Model: 3930MX - Roku Express

    Serial number: X0040004501R

    Device ID: S0113194501R

    Software version: 14.0.4 • compilation 122221-AE

    Version GC: 12.5.25

    Timestamp: 2024-11-12T21:49:54Z

    Tracker ID: 1R-456-349

    Channel name: DGO

    Version: 4.23 • compilation 0

    Hope this helps guys!!