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BobMabuti's avatar
BobMabuti
Reel Rookie
2 years ago

Roku Stick Frequently stuck, unresponsive

I have 2 Roku Streaming Stick 4K, both powered with USB. On startup, both are frequently stuck (like very 3rd or 4th day), remote is unresponsive except for on/off. I frequently unplug/plug to re-boot to get it going again. Very annoying, inconvenient because plug is st back of a cabinet.

I've googled endlessly, read all suggestions, problem persist. Other than unplug/plug, is there a solution to this?

app playback

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi BobMabuti,

    Welcome to the Roku Community!

    We understand you're having a problem with the Roku remote. We're happy to assist you further. Please check out this support article here on how to fix your Roku voice or simple remote that is not working.

    If the problem still persists, please keep us posted.

    Best regards,                                                                                                                                          John

    • BobMabuti's avatar
      BobMabuti
      Reel Rookie
      2 years ago

      Thanks John. I read the guide. I don't think the remote control unit is the problem. It works quite well when the stick is working.  When the stick is stuck, the remote  still operates the TV on/off and volume control.  I even tried moving the remote inches away from the stick, no go.  When the stick OS (Linux?) crushes, no signal from remote will make it work.  My only recourse is to unplug/plug. 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! BobMabuti,

        Thanks for the post,

        You should use the power adapter to connect your Roku device directly to a wall outlet instead of powering it with the USB at the back of your TV.

        Please let us know if the issue persists.

        Thanks,
        Arjiemar