Forum Discussion

moskowaj's avatar
moskowaj
Reel Rookie
6 months ago

roku stick freezes with Xfinity stream app - mostly on one channel

A few weeks ago my Roku stick starting giving me freezes or pauses that did not always self correct when using the Xfinity stream app.  I had to re-select the channel to get it to work.  Did the soft...
app playback
pwaxman's avatar
pwaxman
Newbie
6 months ago

I am having the same issue.  It only happens on CNN and it happens across my 5 different Roku devices including Roku Ultra and Roku Stick.  I have deleted the apps on all devices and restarted the device and reinstalled the Xfinity App. It is still happening.  This started about 2-3 weeks ago.  Never had this issue for the past 4 plus years I have been using Roku.

 

Something must  changed with the newest Roku update.

 

Regards,

 

 Peter W.

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Hi moskowaj and pwaxman,

We appreciate you for providing more details about the issue.

We recommend contacting Xfinity Stream app support directly for assistance, as they manage and develop their app on the Roku Streaming Platform.

Thank you for your understanding. We hope to get this sorted out soon.

Cheers,
The Roku Community Team