Thanks for the quick reply. I had done those items and did not see any improvement. I also, just tonight did a factor reset - and again see the same issue. Perhaps of interest, is that I see no problems when I play CNN from my tablet and it continued uninterrupted at the same time the CNN channel with Roku stick froze, using the Xfinity streaming app. Router is brand new from Xfinity. I suspect an issue with the channel or the Xfinity app.
Thanks for keeping us in the loop, moskowaj!
We'd also like to clarify whether this is only happening to the CNN channel inside the app or whether all channels are affected. Also, when exactly did you start noticing the issue?
Let's continue this conversation!
Best,
The Roku Community Team
Yes, only CNN in xfinity stream app. I watch MSNBC also but have not seen this issue, except possibly once. Started about middle of February 2025. We had seen issues with sound getting louder, lower, or static like maybe 6 months ago, but not as frequent as the freezes. The sound issue was on other channels also. Watching cnn on my tablet tonight had no interruptions even when roku did.
