Forum Discussion

Msladytee2's avatar
9 months ago

Roku Starz channel live channels not playing

When I click on to watch Starz live it acts like it wants to go live but doesn’t 

9 Replies

  • Cinemax either. This has been going on for four days, no one to call for help, it sucks, nobody at Roku seems to notice or care. Then they wonder why folks don’t renew….

  • I always use the livestreams when I watch TV while working. This really pisses me off, the lack of attention or a solution from Roku.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator

      Hi, Msladytee2 Douggman99.

      Greetings from the Roku Community!

      We appreciate you reaching out for support here and we'd be happy to share some steps to help you get back on streaming. 

      Sometimes, rebooting your affected Roku device will help you get back on streaming. To do so, you may navigate to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart

      You may also refer to our support article for more troubleshooting steps related to this: How to resolve a channel playback issue

      Hope this helps!

      Best regards,
      Carly

      • Douggman99's avatar
        Douggman99
        Channel Surfer

        Yeah, we did this multiple times. This was a problem on Roku’s end. It was eventually fixed but took almost a week. First the Cinemax stream was back, a couple days later Starz and MGM+ was back. I know most folks probably just watch the on demand stuff, but since we are paying for the channels, I wish (Roku) would be a little more prompt about noticing a problem and fixing it.