Forum Discussion

mike49erfan's avatar
mike49erfan
Reel Rookie
5 years ago
Solved

roku shuts off on its own

without warning the roku ultra box shuts off on its own and i have to unplug it and plug it back in to restart it...no specific length of time between power off, just really random...any advice with ...
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  • renojim's avatar
    renojim
    5 years ago

    Have you tried another HDMI input on your TV?  When this happens can you switch from the Roku's input to another device (or unused input) and back to see if the picture comes back?  Or, try just unplugging the HDMI cable and plugging it back in to see what happens.  Trying a new HDMI cable wouldn't be a bad idea either.

mike49erfan's avatar
mike49erfan
Reel Rookie
5 years ago

thanks for getting back to me...it is a total black screen and the text "no signal" appears on the tv screen, but the power light is still on the roku box....it will stay like that until i unplug the power cord and plug it back in from the back of the roku box, then it goes back to the main menu...no length of time between when it cuts off, possibly thought it was an overheat issue but one time it did it barely 5 minutes after i turned it on...very confusing...mike

renojim's avatar
renojim
Community Streaming Expert
5 years ago

Have you tried another HDMI input on your TV?  When this happens can you switch from the Roku's input to another device (or unused input) and back to see if the picture comes back?  Or, try just unplugging the HDMI cable and plugging it back in to see what happens.  Trying a new HDMI cable wouldn't be a bad idea either.

  • mike49erfan's avatar
    mike49erfan
    Reel Rookie
    5 years ago

    switched hdmi cables and it's working, thanks for the advice renojim DBDukes ...mike

    • Zazz's avatar
      Zazz
      Reel Rookie
      2 years ago

      Nope. I’ve tried every suggestion and still, this thing shuts off once I turn off my tv.

      I have to unplug and plug back. 

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru
        2 years ago

        Zazz What Roku device is "this thing"?   Are you powering the device from a wall outlet or using a USB port on your TV?