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maryann_holme's avatar
maryann_holme
Reel Rookie
3 years ago

roku reboots using netflix play

Our was-working fine Roku now

1) often reboots when I press play and I am using Netflix

2) needed password for Acorn (only one, but never before)

3) seems to work better with NON Netflix channels (other than strange reboot)

This behavior started about a week ago and has been fairly consistent since it started.

1 Reply

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi maryann_holme,

    Welcome to the Roku Community!

    Thanks for letting us know about the issue you have experienced with Netflix and the Acorn channel. We'd love to help you more than anything. Kindly provide the following information for us to work into it:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • How do you power your Roku device? Through the TV USB port or plugged in directly to a wall outlet?

    With detailed information, we'll be able to better assist you. 

    Keep us posted, and we'll continue help. 

    All the best,
    Kash