Forum Discussion

Meaux19's avatar
Meaux19
Reel Rookie
2 years ago

Roku randomly makes loud static noise and shuts off. How stop this from happening

app playback
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Meaux19,

    Greetings from the Roku Community!

    We don't have much information based on your statement. Could you tell me more about this? When did you start seeing this behavior? Do you have any external audio devices connected to your device? Does this audio issue happen when accessing all the channels on the platform?

    With more information, we'll be able to look into it.

    Thanks,

    Rey

    • Meaux19's avatar
      Meaux19
      Reel Rookie
      2 years ago

      It happened Sunday night. It worked fine all day Sunday while watching football then it just randomly makes noise and shuts off. It's hdmi cable to the TV no other audio plugged in

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Thanks for the update, Meaux19!

        Could you share with us the device serial number where you experienced this issue?

        Please keep us posted.

        Thanks,

        Rey