Forum Discussion

thisismeok's avatar
thisismeok
Reel Rookie
2 years ago

roku picture quality not as good as built in tv apps

I have a new sony bravia tv. When using the built in apps the picture quality is great but when using my roku ultra the picture quality just isn't quite as good. I have the settings on dolby vision h...
app playback
thisismeok's avatar
thisismeok
Reel Rookie
2 years ago

I have done all that.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

thisismeok,

Thank you for the update!

Could you share with us a picture of this as a comparison of what you're seeing? We'd like to take a closer look.

Please keep us posted!

Thanks,
Rey

  • Emiltani's avatar
    Emiltani
    Newbie
    2 years ago

    Actually I have the same issue 

    I guess Sony simply have better video processing compare to Roku

    the pictures when using Sony apps are brighter, more sharp and clear.

    my internet speed is 1 gigabyte per second so no issues there

    i guess Roku doesn’t have the video quality and simply is an average streaming box not the best 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Emiltani,

      Greetings from the Roku Community, and thank you for reporting this issue directly to us!

      We understand you are having a problem with the picture quality of your Roku device. We're happy to investigate further and would like to gather more information. Can you please provide the following information below?

      • Is this happening on all contents and channels, or is it isolated? (Specify)
      • Can you please provide a photo or video clip?
      • How far is your Roku device from your network router?
      • Have you tried to change the display settings by following the steps above?
      • What is the make and model of your Television?

      With detailed information, we will be able to assist you further.

      Many thanks,
      John