Forum Discussion

Kgm231's avatar
Kgm231
Newbie
10 months ago
Solved

Roku PBS app is not working and keeps crashing

The PBS app on my Roku Ultra LT stopped loading after the most recent app update, a few days ago. All other apps are working properly. After clicking on the app, it shows a brief blank screen then re...
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    10 months ago

    Hi Community Users,

    We believe this issue has been resolved for most users if not all of them. In the interest of maintaining order, we will be closing this discussion now.

    If you are still experiencing this issue, please feel free to start a new thread so we can assist you further. This discussion will now be closed, and this post will be marked as solved.

    We truly appreciate your patience throughout this process, and we'd like to thank everyone who reported the issue.

    Happy Streaming! ğŸ’œ

    Roku Community Team

Mike1234568911's avatar
Mike1234568911
Newbie
10 months ago

Help, when i click on pbs, goes to service but then clicks back to home page.  Have deleted, re installed, up dated and nothing changes.  Help?

RokuJechealR's avatar
RokuJechealR
Retired Moderator
10 months ago

Hi Mike1234568911,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced streaming the PBS channel on your Roku device. We appreciate all the steps you've taken to resolve the issue.

In this case, please provide us with the details requested by our Roku engineers for investigation purposes.

  • stbartslady's avatar
    stbartslady
    Channel Surfer
    10 months ago

    I watched pbs last night so this problem just happened today. 

  • DotB456's avatar
    DotB456
    Newbie
    10 months ago

    None of those steps work. I have tried everything that has been suggested. I wrote about this on another thread. Seems like many people are having this problem. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Thanks for the response, DotB456!

      We are currently aware of this, and our engineering team has been investigating this issue closely.

      In the meantime, please provide us with the required details posted above so we can send them to our engineering team for additional information for the investigation.

      Feel free to keep us posted with the details.

      All the best,
      Chel

      • stbartslady's avatar
        stbartslady
        Channel Surfer
        10 months ago

        I am having the same issue.  I tried all the restarts, turned tv off and on.  Nothing works 

  • mirage47's avatar
    mirage47
    Newbie
    10 months ago

    This problem seems to have been going on for quite a while.  As far as I know, it only seems to affect PBS.  All other channels operate as usual.  Why am I beginning to feel that there's more to this problem than we're being told.

    Just fix it already.  It was fine until at least October, so something changed ONLY for PBS.  You know what it is.  FIX IT.

    • mirage47's avatar
      mirage47
      Newbie
      10 months ago

      Spectrum is now offering a set similar to Roku to replace it's box setup.  I tried it but returned it because I told them I thought Roku was better and easier to use.  If this problem is not corrected by December, I may change to back and get the Spectrum box.  If Roku can't correct this, then it will be the last Roku I buy.

      This is not a user problem.  It's a Roku problem.  Please stop telling people to jump through hoops to get it going again.  Jumped through all the hoops.  Still not working.  As I said before, just fix it.

  • kutch's avatar
    kutch
    Newbie
    10 months ago

    Hi Chel,

    here is the info you requested

    Roku model: 4630X  

    SN: YR0023534740

    Software Version: 14.0.4  Build: 12221-29

    PBS app version: 5.8  Build: 3

    Tracker ID:  40-463-837

     

    Thank you for your help in resolving this situation

    - Gustavo