Roku paramount + won't stream
Paramount + on the roku channel won't play any content No shows will play, screen just go's back to last page. Roku tv tcl43" All other streaming services work but the one above.
Forum Discussion
My issue started today, yesterday and before it worked. Today I was billed for AMC+, Paramount+ with Showtime. That is a new billing item. Previously AMC+ and Paramount+ Premium were separate charges. I currently don't subscribe to Showtime. As of today, per Roku billing, I can also watch Showtime content within the "Paramount+ with Showtime on the Roku Channel" app. The issue that started today is that I can't watch any content within that app. It's like what the previous poster stated. I contacted Roku tech support and ultimately they had me do a factory reset on 1 of my 3 devices. The issue is on all 3 of my devices. Seeing the above post tells me I'm not the only one with this issue. So, Roku has created a trouble ticket for my issue and will communicate with me via email on the status. Let's see how this goes.
Hi sparky57,
Thanks for posting here in the Roku Community!
We appreciate you bringing this to our attention, and we're aware of the situation as we are currently investigating the content issues within The Roku Channel. For us to provide you with assistance, kindly provide the following information below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Does this issue occur specifically on The Roku Channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing.
In the meantime, you can contact our Accounts and Billing team for assistance regarding the billing charges. Kindly refer to this link: Roku Support. Select "Accounts and Billing" to be directed to their contact information.
We hope to hear from you.
All the best,
Kash
As you can see from my previous post, "Roku has created a trouble ticket for my issue and will communicate with me via email on the status". So, I don't want to start from scratch with you. I can give you the ticket number if you want.
Hi sparky57,
Thanks for keeping us posted!
We're sorry for the misunderstanding. We advise you to continue working with them for further assistance resolving the issue.
If you have any further concerns or inquiries, please don't hesitate to let us know.
All the best,
KashI haven't heard back from Roku regarding the ticket that was created on this issue. As of this morning, Paramount+ with Showtime, is back working normally.
