Forum Discussion
17 Replies
- RokuEuniceLRetired Moderator
Hi Orchidbyte,
Welcome to the Roku Community!
We understand that you're having problems streaming with Paramount+. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Let us know if this works for you!
Best regards,
Eunice
- 27465_LOMHQReel Rookie
I am unable to remove the channel. It is not an option when pressing the star key. I only have the following options:
1 - Move Channel
2 - Restart Channel
3 - Manage Subscription
4 - Close
I have tried restarting the channel and it doesn’t fix the issue. I have unplugged the television and it hasn’t changed the behavior.
- 27465_LOMHQReel Rookie
I also tried doing a network reset and when I did the channel disappeared, as if it had been deleted. However, as soon as I re-established the network connection to the internet the channel showed back up. So it appears that the channels as I see it on my Roku RCA television is an actual link to Paramount+ through the internet.
My issue isn’t with an actual app that can be added and deleted from a Roku device. My issue seems to be reverting directly back to this an internet link. It has the following description: “Paramount + -on- The Roku Channel”.
Whenever I click on the “Play” link any show or movie the screen will blink as if it is going to start and then it returns to the same screen as I was on before clicking the “Play” link. The “Play” link is still there and nothing has changed. Click on the “Play” link again and the same set of events will happen again.
- ruthanne42Binge Watcher
I’m having the same issue. I cannot get help.
- RokuEuniceLRetired Moderator
Hi ruthanne42,
Welcome to the Roku Community!
We're happy to assist you with your problem with Paramount Plus. We'd like to know more about the issue that you ran into. Please provide us with more details.
- What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
- Is the issue happening on all content or channels, or is it isolated to one content or channel? (Specify)
- Are you getting error messages or error codes while playing content?
- Have you tried rebooting your network?
With more detailed information, we will be able to assist you further.
Best regards,Eunice
- ruthanne42Binge Watcher
ROKU TV still is not working. I have sent emails with no response. This is beyond frustrating.