Forum Discussion

Orchidbyte's avatar
3 years ago

Roku paramount + won't stream

Paramount + on the roku channel won't play any content

No shows will play, screen just go's back to last page.

 

Roku tv tcl43"

All other streaming services work but the one above.

 

17 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator

    Hi Orchidbyte,

    Welcome to the Roku Community!

    We understand that you're having problems streaming with Paramount+. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Let us know if this works for you!

    Best regards, 

    Eunice

    • 27465_LOMHQ's avatar
      27465_LOMHQ
      Reel Rookie

      I am unable to remove the channel. It is not an option when pressing the star key. I only have the following options:

      1 - Move Channel

      2 - Restart Channel

      3 - Manage Subscription

      4 - Close

      I have tried restarting the channel and it doesn’t fix the issue. I have unplugged the television and it hasn’t changed the behavior.

      • 27465_LOMHQ's avatar
        27465_LOMHQ
        Reel Rookie

        I also tried doing a network reset and when I did the channel disappeared, as if it had been deleted. However, as soon as I re-established the network connection to the internet the channel showed back up. So it appears that the channels as I see it on my Roku RCA television is an actual link to Paramount+ through the internet. 

        My issue isn’t with an actual app that can be added and deleted from a Roku device. My issue seems to be reverting directly back to this an internet link. It has the following description: “Paramount + -on- The Roku Channel”.

        Whenever I click on the “Play” link any show or movie the screen will blink as if it is going to start and then it returns to the same screen as I was on before clicking the “Play” link. The “Play” link is still there and nothing has changed. Click on the “Play” link again and the same set of events will happen again. 

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator

      Hi  ruthanne42,

      Welcome to the Roku Community!

      We're happy to assist you with your problem with Paramount Plus. We'd like to know more about the issue that you ran into. Please provide us with more details.

      • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
      • Is the issue happening on all content or channels, or is it isolated to one content or channel? (Specify)
      • Are you getting error messages or error codes while playing content?
      • Have you tried rebooting your network?

      With more detailed information, we will be able to assist you further.
      Best regards,

      Eunice

      • ruthanne42's avatar
        ruthanne42
        Binge Watcher

        ROKU TV still is not working. I have sent emails with no response. This is beyond frustrating.